In an organization, big or small, complex tasks have to be managed in a smooth, effective way that shows professionalism. When there are all kinds of technicians on the road, it can be otherwise difficult and time-consuming to coordinate these tasks. There are many unpredictable circumstances that can arise in a moment.
Anything from situation changes, emergencies, human error and a multitude of other reasons can cause operations to go haywire. When this happens, the company suffers and so does the client. So how does a company manage to keep things moving nicely and properly organized? The answer is field service management software. Many industries use the field service software technology, so let’s take a look at a few of these.
There are so many things to consider in the medical industry that has to be as perfect as possible. Data management must be flawless, no matter what department. Everything should have benefits for patients, hospital staff, visitors, medical representatives and manufacturers of supplies. This is not an industry where inefficiency should be tolerated. Using FSM software, managers can schedule and assign work to their team, keep track of specimen samples, track important reports, produce pathological reports on time, order supplies and schedule maintenance of equipment, just to name a few.
Operations in the fire industry have to be accurate as there could be serious consequences. Companies that install and repair fire alarms, fire protection and do regular fire inspections will greatly benefit from FSM software. Companies need to maintain an up-to-date inventory of customers and their details as well as a record of their service history. Service technicians need to be scheduled for timely inspections and maintenance. Technicians will have access to service contracts to see what the client is entitled to. Future inspection dates are easily scheduled and if contracts need to be renewed, the information is readily available. Managing and billing of inventory can be done easily and efficiently.
With service management software, your construction business can run smoothly by staying on top of everything, taking care of anything from maintenance work to simplifying your billing. Unlike in the 1980s and even in the 1990s when so many things had to be done by pen and paper in the construction industry, today, with industry-specific software, numerous tasks are handled with unmatched efficiency. It’s easy to enter work orders into the system and if it changes, it can be taken care of in real time. Schedule tasks to be performed by technicians on the road for any equipment on-site. Simplify invoicing in a way customers can understand.
4. Home Improvement
If you’re in the home improvement industry, you can easily manage projects and schedule any work that needs to be done with field management software. This removes stress and saves so much of time. Since the technology is meant to be used with mobile devices, your team can handle paperwork or handle quotes in the field efficiently and easily. You can also add photographs to work orders, which everyone will have access to. Give clients confidence by showing them how innovative and progressive you are.
5. Office Equipment
Companies selling, maintaining or repairing large office equipment like copiers can gain a competitive edge by using field management software. The organization such software technology provides will increase profits for the company. Contracts can be structured to fit your customers and your business. Draw-down contracts, meter billing and preventative maintenance are managed with simple efficiency. Service Level Agreements can be met, leaving customers happy and no revenue is lost. Greater organization with integrated sales tools allows your field service technicians the opportunity to up-sell to customers.
FSM technology will continue to play a positive role in improving company-customer relationships. Routing, scheduling, dispatching, equipment tracking and efficiently managing work orders can take your business to the next level. Customers expect a certain level now, and if it can’t be delivered, they may look elsewhere.